Starphere Capital

Privacy Policy

1. Introduction

This Privacy Policy explains how Starphere Capital ("we," "us," "our") collects, uses, discloses, and safeguards your information when you use our website, dashboard, and related services (the "Platform"). By using the Platform, you consent to the practices described in this policy.

2. Information We Collect

Information you provide directly:

  • Account details: full name, email address, phone number, date of birth, and password.
  • Identity verification (KYC) documents: government-issued ID, proof of address, and a selfie or similar liveness check where required.
  • Financial information: deposit and withdrawal records, payment method details (e.g., wallet addresses or card details processed by our payment partners), and transaction history.
  • Communications: messages you send through support tickets, contact forms, or email.

Information collected automatically:

  • Device and usage data: IP address, browser type, operating system, referring pages, and pages visited.
  • Cookies and similar technologies, used to keep you logged in, remember preferences, and understand how the Platform is used.

3. How We Use Your Information

  • To create and administer your account and process deposits, investments, and withdrawals.
  • To verify your identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
  • To communicate with you about your account, transactions, and platform updates, including transactional emails and, where enabled, in-app notifications.
  • To detect, investigate, and prevent fraud, unauthorized access, and other harmful or illegal activity.
  • To improve the Platform, analyze usage trends, and develop new features.
  • To comply with applicable legal, tax, and regulatory obligations.

4. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Identity verification providers, to confirm your identity and screen against sanctions or fraud watchlists.
  • Payment processors and financial institutions, to process deposits and withdrawals.
  • Service providers who help us operate the Platform (e.g., hosting, email delivery, customer support tools), under confidentiality obligations.
  • Regulators and law enforcement, where required by law, court order, or to protect our rights, users, or the public.
  • A successor entity, in the event of a merger, acquisition, or sale of assets, subject to the same privacy commitments described here.

5. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Platform is used. You can control cookies through your browser settings; disabling them may affect certain features, such as staying logged in.

6. Data Retention

We retain your personal information for as long as your account is active and for a reasonable period afterward to comply with legal, tax, accounting, and regulatory requirements (including AML record-keeping obligations), resolve disputes, and enforce our agreements. When no longer required, we securely delete or anonymize your data.

7. Data Security

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and regular monitoring. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your information, subject to our legal and regulatory retention obligations.
  • Object to or restrict certain processing of your information.
  • Withdraw consent where processing is based on consent, without affecting past processing.

To exercise any of these rights, contact us at support@starpherecapital.online. We may need to verify your identity before fulfilling your request.

9. International Data Transfers

Your information may be processed and stored in countries other than your own, which may have different data protection laws. Where we transfer information internationally, we take steps to ensure it receives an appropriate level of protection consistent with this policy.

10. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at info@starpherecapital.online or support@starpherecapital.online.